Research Report · 2026
The AI Generation Gap Isn't Where You Think It Is
Gen Z is not out in front on AI: adults aged 30–49 match or edge them on daily and workplace use, the real drop comes at 50, and in the US no age group is optimistic about where AI is heading. This report draws on Pew, Gallup, Deloitte, Microsoft and LinkedIn, and three Australian studies. Every figure links to its source.
Key findings
Under-50s behave as one group, and the youngest are not ahead
Daily chatbot use is 34% for ages 30–49 and 31% for ages 18–29. Use for tasks at work is 43% and 41%.
The break comes at 50
Daily use drops to 19% for ages 50–64 and 7% for ages 65 and over, and work use to 29% and 18%.
Everyone is catching up, but not evenly
ChatGPT use among adults 65+ rose from 4% in 2023 to 19% in 2026, yet the gap to ages 18–29 widened from 29 to 42 percentage points. Ages 30–49 gained the most, 21% to 55%.
Heavy use does not bring optimism
In the US, between 14% and 18% of every age band expect AI to be positive for society. The youngest adults are the most negative (48%) and the oldest the most unsure (21%).
Australian data point the same way on use (more than 70% of under-35s have used generative AI, against 17.2% of those aged 65–74) but not on mood: younger Australians are the most positive. See the Australia section.
Two notes on method. All figures are for US adults unless stated. Pew reports age bands, not generations, so this article uses age bands and treats generation names as a loose lens; the 50–64 band, for example, mixes late Gen X and early Baby Boomers.
Adoption: everyone is catching up, but not evenly
ChatGPT use among US adults rose from 18% in 2023 to 44% in 2026, and every age band grew (Pew appendix).
Ages 30–49 gained the most: ChatGPT use rose 34 points in three years
Share of US adults who ever use ChatGPT, by age band, 2023–2026
Question wording changed in 2026 (Pew)
- 18–29: 61% (+28 pts)
- 30–49: 55% (+34 pts)
- 50–64: 37% (+24 pts)
- 65+: 19% (+15 pts)
| Year | 18–29 | 30–49 | 50–64 | 65+ |
|---|---|---|---|---|
| 2023 | 33% | 21% | 13% | 4% |
| 2024 | 43% | 27% | 17% | 6% |
| 2025 | 58% | 41% | 25% | 10% |
| 2026 | 61% | 55% | 37% | 19% |
The fastest growth came from the middle, not the youngest. Adults aged 30–49 added 34 points, ahead of 18–29 (28), 50–64 (24) and 65+ (15). Pew's June 2026 survey reports the same pattern for any AI chatbot (ChatGPT, Gemini, Copilot and others):
| Ever use an AI chatbot | 2024 | 2026 | Change (pts) |
|---|---|---|---|
| All adults | 33% | 49% | +16 |
| 18–29 | 55% | 66% | +11 |
| 30–49 | 41% | 61% | +20 |
| 50–64 | 25% | 42% | +17 |
| 65+ | 12% | 23% | +11 |
Source: Pew Research Center, June 2026. The change column is calculated from Pew's figures. Pew's 2024 question was asked only of people who had heard at least a little about chatbots, and the page does not say whether the 2026 base was the same, so read the change as indicative.
The catch-up is real in ratio terms but not in points. In 2023, adults 18–29 were about eight times as likely as those 65+ to use ChatGPT (33% vs 4%), a gap of 29 points. In 2026 they are about three times as likely (61% vs 19%), but the gap has widened to 42 points. Both figures are calculated from the Pew appendix.
The cliff at 50: use is level under 50, then falls
Daily and workplace chatbot use are nearly identical for ages 18–29 and 30–49, then fall sharply from 50 (Pew, June 2026).
Chatbot use is level under 50, then drops sharply from age 50
Share of US adults in each age band, February 2026 (%)
- Use a chatbot daily
- Use a chatbot for work tasks
| Age band | Use a chatbot daily | Use a chatbot for work tasks |
|---|---|---|
| 18–29 | 31% | 41% |
| 30–49 | 34% | 43% |
| 50–64 | 19% | 29% |
| 65+ | 7% | 18% |
The two under-50 bands are within 3 points of each other on daily use and 2 points on work use. The step from ages 30–49 to 50–64 is 15 points on daily use and 14 on work use (both calculated from Pew's figures). Ages 30–49 are nominally ahead, but gaps this small are better read as a tie than as a lead for the middle. The finding that matters is that the youngest adults are not ahead of their older colleagues.
Pew defines daily use as "several times a day or more" plus "about once a day". Across all US adults the daily figure is 24%.
Teens: already close to young adults
About two in three US teens (64%) use AI chatbots, close to the 66% of ages 18–29 in Pew's February 2026 adult survey. The two surveys differ in date and wording, so treat the comparison as a rough one.
| Measure (US teens 13–17) | Result | Source |
|---|---|---|
| Ever use an AI chatbot | 64% overall; 68% at ages 15–17, 57% at ages 13–14 | Pew, Dec 2025 |
| Use one daily | About 3 in 10 overall; 31% at ages 15–17, 24% at ages 13–14 | Pew, Dec 2025 |
| Use one several times a day or almost constantly | 16% | Pew, Dec 2025 |
| Chatbots used: ChatGPT / Gemini / Meta AI | 59% / 23% / 20% | Pew, Dec 2025 |
| Used for help with schoolwork | 54% (45% have not used them this way) | Pew, Feb 2026 |
| Used for emotional support or advice | 12% | Pew, Feb 2026 |
| Used for casual conversation | 16% | Pew, Feb 2026 |
Schoolwork is the most common of the uses Pew reports, and emotional support is a minority behaviour (12%, with majorities saying they have not used chatbots for emotional support or for casual conversation). For comparison, 10% of all US adults say they have used a chatbot for emotional support (Pew, June 2026).
Both teen reports come from one Ipsos online survey of 1,458 US teens, fielded 25 September to 9 October 2025 with a margin of error of ±3.3 points.
Tools: ChatGPT leads everywhere, but the runners-up peak in the middle
ChatGPT is the most used chatbot in every age band, and Gemini, Copilot, Meta AI and Grok all peak at ages 30–49 rather than 18–29. Adults under 50 are about twice as likely as those 50 and over to use ChatGPT (57% vs 28%, Pew, June 2026).
| Share who ever use each chatbot | All adults | 18–29 | 30–49 | 50–64 | 65+ |
|---|---|---|---|---|---|
| ChatGPT | 44% | 61% | 55% | 37% | 19% |
| Gemini | 24% | 30% | 34% | 20% | 11% |
| Copilot | 17% | 17% | 22% | 19% | 10% |
| Meta AI | 14% | 14% | 17% | 13% | 10% |
| Grok | 8% | 9% | 10% | 7% | 3% |
| Claude | 6% | 10% | 9% | 4% | 1% |
| Character.ai | 3% | 7% | 3% | 1% | 1% |
Source: Pew Research Center, June 2026, survey of 5,119 US adults, 17–23 February 2026. The accent highlight marks the highest age band for each tool. Pew notes that not all differences shown are statistically significant, so small gaps (for example Grok, or Claude between 18–29 and 30–49) should not be over-read.
The clearest age skew is at the specialist end. Character.ai is used by 7% of 18–29s and 1% of those 50 and over.
Sentiment in the US: using AI does not make people optimistic
Between 14% and 18% of every age band expect AI's impact on society over the next 20 years to be positive (Pew, June 2026).
No age band is optimistic: only 14–18% expect AI to help society
Expected impact of AI on society over the next 20 years, US adults (%)
Positive: 14–18%
- Negative
- Positive
- Not sure
Shaded band: range of Positive across age bands. Remainder: "equally positive and negative" or no answer.
| Age band | Negative | Positive | Not sure |
|---|---|---|---|
| All adults | 40% | 16% | 13% |
| 18–29 | 48% | 14% | 8% |
| 30–49 | 39% | 17% | 12% |
| 50–64 | 38% | 18% | 12% |
| 65+ | 35% | 15% | 21% |
The youngest adults are the most negative (48% vs 35–39% in the older bands), even though they use chatbots heavily. Pew's own summary is that younger Americans "are not more favorable" about AI despite their higher use (Pew, Americans and AI 2026). Uncertainty runs the other way, rising from 8% at ages 18–29 to 21% at 65+.
People are more positive about AI's effect on themselves than on society, in every age band:
| Impact of AI on them personally, next 20 years | Negative | Positive | Not sure |
|---|---|---|---|
| All adults | 31% | 23% | 19% |
| 18–29 | 37% | 20% | 12% |
| 30–49 | 30% | 26% | 17% |
| 50–64 | 28% | 24% | 19% |
| 65+ | 28% | 17% | 29% |
Source: Pew Research Center, June 2026. Adults 65+ are the most unsure about the effect on themselves (29%), the highest "not sure" figure in either set of results.
What people use it for: less is known than the headlines suggest
Published primary surveys say much more about how often and how widely people use AI than about what for, broken down by age. What they do show:
- Teens: 54% use chatbots for help with schoolwork, 16% for casual conversation and 12% for emotional support or advice (Pew, Feb 2026).
- Adults, overall: 10% have used a chatbot for emotional support (Pew, June 2026).
- Work: 43% of employed adults aged 30–49 and 41% of those aged 18–29 use chatbots for tasks at work, against 29% at 50–64 and 18% at 65+ (Pew, June 2026). A separate global survey found 74% of Gen Z and 74% of millennials use AI "to some extent" in their day-to-day work (Deloitte, 2026). The two surveys measure different things and should not be compared number for number.
Many popular articles describe a tidy use case for each generation, such as "Boomers use AI to learn about hobbies". Those claims trace back to secondary summaries rather than published survey tables, so this article leaves them out.
At work: use is mainstream, and much of it is unsanctioned
Gallup finds that the share of US employees using AI at work rose from 21% in May 2023 to 52% in May 2026, and daily use from 4% to 15% (Gallup).
Workplace AI use more than doubled in three years: 21% to 52% of employees
Share of US employees who use AI at work, May 2023 to May 2026
- Any use: 52%
- Frequent: 30%
- Daily: 15%
Any use = a few times a year or more. Frequent = a few times a week or more. Daily = every day. Any use includes the other two.
| Period | Any use | Frequent | Daily |
|---|---|---|---|
| May 2023 | 21% | 11% | 4% |
| May 2024 | 27% | 12% | 4% |
| May 2025 | 40% | 19% | 8% |
| Aug 2025 | 45% | 23% | 10% |
| Nov 2025 | 46% | 26% | 12% |
| Feb 2026 | 50% | 28% | 13% |
| May 2026 | 52% | 30% | 15% |
Gallup's page does not break these results down by age, so this trend describes the whole workforce rather than any one generation.
The generational point on unsanctioned use comes from Microsoft and LinkedIn's 2024 Work Trend Index, which found bring-your-own-AI above 70% in every age group globally. The Australian results, from a survey of knowledge workers, put generative AI use above the global average:
| Work Trend Index 2024 | Australia | Global |
|---|---|---|
| Workers using generative AI at work | 84% | 75% |
| AI users who bring their own AI tools to work | 78% | Above 70% in every age group |
Source: Microsoft, 2024 Work Trend Index (Australia), 31,000 knowledge workers and leaders in 31 countries. These are 2024 figures, the Australian sample size is not published on the page, and the page gives no single global figure for bring-your-own-AI. For what that means for governance, see The Shadow AI Problem.
Australia: the same age gap in use, a different mood
Two Australian surveys show the same steep age gradient in use as the US data: roughly seven in ten adults under 35 have used generative AI, against fewer than one in five of those aged 65–74.
| Australian survey | Measure | Under 35 (ADII: 18–34) | 65–74 | 75+ |
|---|---|---|---|---|
| ANU and Google, AI Adoption in Australia (9–19 Oct 2025, n = 3,577) | Have ever used generative AI (all adults: 48.6%) | More than 70% | 17.2% | 12.3% |
| Australian Digital Inclusion Index (2024, n > 5,500) | Recently used a generative AI tool | 69.1% | 15.5% | Not reported |
The two surveys measure different things ("ever used" and "recently used"), so they are shown side by side and not combined. Neither reports use rates for ages 35–64 in the material reviewed, which means the "cliff at 50" cannot be tested for Australia.
Attitudes tell a different story from the US figures above. In the ANU survey, younger Australians are markedly more positive about generative AI and less worried about its political use:
| Share of Australian adults (ANU and Google, Oct 2025) | 18–34 | 35–54 | 55+ |
|---|---|---|---|
| Positive or very positive view of generative AI | 49.0% | 39.8% | 21.2% |
| Very or somewhat concerned about generative AI in politics | 72.8% | 77.3% | 86.8% |
At least a moderate understanding of generative AI falls from 48.2% of 18–24s to 10.1% of those aged 75 and over (ANU). In the US, optimism about AI's impact on society is flat at 14–18% across age bands, while in Australia a positive view runs from 49.0% under 35 to 21.2% at 55+. The questions differ (a positive view of generative AI now, against the expected impact of AI on society over 20 years), so the numbers should not be set against each other directly, but the pattern suggests the US finding of age-flat optimism may not carry over.
Among employed Australians who use generative AI, 9.8% use it every day at work and 23.4% most days (all ages, ANU). A separate global study led by the University of Melbourne with KPMG (48,340 people in 47 countries, November 2024 to January 2025) found 50% of Australians use AI regularly and 36% are willing to trust it (KPMG Australia). The release gives no age breakdown for Australia and no Australian sample size.
What this means for leaders
The survey figures above are sourced. The implications below are Groovia's interpretation of them, not survey findings.
Plan for a workforce that splits at 50, not at graduation. Daily chatbot use is 31–34% under 50, 19% at 50–64 and 7% at 65+. Training, support and expectations need different starting points on each side of that line.
Look to mid-career managers, not only new graduates, for in-house AI experience. Ages 30–49 lead or match every other band on daily use, work use and most tools.
Do not expect enthusiasm to drive adoption. In the US optimism is low at every age (14–18% expect a positive effect on society); in Australia under-35s are more positive than those 55+ (49.0% vs 21.2%), so expect a wider attitude gap between age groups. Lead with practical value and clear risk controls rather than excitement.
Treat uncertainty among older staff as a communication gap. One in five adults 65+ (21%) is unsure what AI means for society and 29% are unsure about its effect on them personally, the highest of any band. Plain guidance may do more than persuasion.
Assume unsanctioned use at every age. Microsoft and LinkedIn found bring-your-own-AI above 70% in every age group globally, and 78% among Australian AI users (2024). Policies aimed at "the young" will miss most of it. See The Shadow AI Problem.
Watch for dependence where use is daily. One in three adults under 50 uses a chatbot every day. See What AI Does to Your Brain for what the research says about over-reliance.
About the data
The figures come from nine primary sources, listed below with their sample sizes, and carry several limits a reader should keep in mind.
- Mostly US data. The Australian section draws on ANU and Google, the Australian Digital Inclusion Index and the Melbourne/KPMG study; the Deloitte and Microsoft/LinkedIn figures are international.
- Age bands, not generations. Pew reports 18–29, 30–49, 50–64 and 65+. A snapshot like this cannot separate an age effect (people use less as they age) from a cohort effect (each generation is different).
- "Ever use" is a low bar. It counts anyone who has tried a tool, so it overstates regular use. Daily use is the better measure of habit.
- Wording and dates differ across sources. Pew's appendix flags a change in question wording in 2026, so the 2025–2026 step in the trend chart should be read with care.
- Gallup has no age breakdown. Its workforce series shows the overall trend only. Its table also lists an August 2026 reading (53% total), which is left out here because the page's own dating is inconsistent.
- Not every gap is meaningful. Pew notes that not all differences are statistically significant. Gaps of a few points, such as 34% vs 31% daily use, are read here as "similar", not as a lead.
| Source | Fieldwork | Sample | Population | Used for |
|---|---|---|---|---|
| Pew Research Center, June 2026 | 17–23 Feb 2026 | 5,119 | US adults (American Trends Panel) | Chatbot, daily and work use, platforms, sentiment |
| Pew appendix | 2023–2026 waves | See source | US adults | ChatGPT trend by age |
| Pew teens, Dec 2025 and Feb 2026 | 25 Sep – 9 Oct 2025 | 1,458 | US teens 13–17 (Ipsos KnowledgePanel) | Teen use, schoolwork, emotional support |
| Gallup AI indicator | May 2023 – May 2026 (month labels) | Not published on the page | Employed US adults (Gallup Panel) | Workforce trend |
| Deloitte Gen Z and Millennial Survey 2026 | Not stated on the page; published 13 May 2026 | 22,500+ | Gen Z and millennials, 44 countries | Work use |
| Microsoft and LinkedIn Work Trend Index 2024 | Not stated; published 9 May 2024 | 31,000 | Knowledge workers and leaders, 31 countries | Bring-your-own-AI |
| ANU and Google, AI Adoption in Australia | 9–19 Oct 2025 | 3,577 | Australian adults (Australian Consumer Panel, weighted) | Australian use and attitudes by age |
| Australian Digital Inclusion Index (Australian Internet Usage Survey) | 2024 (dates not stated) | More than 5,500 | Australian adults | Australian use by age |
| University of Melbourne with KPMG, trust study | Nov 2024 – Jan 2025 | 48,340 in 47 countries (Australian sample not stated) | Adults, 47 countries | Australian regular use and trust |
What next
Read next
The Shadow AI Problem
78% of AI users bring their own tools to work. What shadow AI means for your organisation, and what to do instead of banning it.
ReadCheck your own AI fluency
Seven questions, about 90 seconds. See where you stand across the five domains of the AI Fluency Framework.
Take the Quick CheckupNew research by email
Sources
Pew Research Center
How opinions and use of AI differ by age (17 June 2026).
Pew Research Center
Americans and AI 2026: chatbots, smart devices and views on impact (17 June 2026).
Pew Research Center
Americans and AI 2026: appendix, detailed charts and tables.
Pew Research Center
Teens, social media and AI chatbots 2025 (9 December 2025).
Pew Research Center
How teens use and view AI (24 February 2026).
Gallup
Indicator: artificial intelligence.
Deloitte
Gen Z and Millennial Survey 2026.
Microsoft and LinkedIn
2024 Work Trend Index, Australia.
ANU and Google
AI Adoption in Australia.
Australian Digital Inclusion Index
Australia is facing an AI divide.
KPMG Australia
Global study reveals Australia lags in trust of AI despite growing use (University of Melbourne trust study, April 2025).